Day & Ross General Freight


A Single Point of Contact

Our TLC group offers value-added services for our customers by providing a single point of contact and in this role their primary function is to follow the customer’s freight from origin to destination. Some added transactional services include;

  • Logging of pickup requests; both domestic & US (on Day & Ross and R&L system for a seamless customer experience)
  • Auditing of pro-bills against load tenders for billing accuracy
  • Proactive tracing of freight including the monitoring of all appointment freight
  • Daily freight status reporting (detailed listing of every active shipment, OS&D exception reporting along with service issues summarized to proactively identify any common trends). The TLC agents run a system query every day, based on the “bill-to”, to capture all active shipments in the system for any given customer. They then transfer that data to Excel & proceed to investigate the shipments.
  • Beyond Carrier follow-up process to follow shipments through to consignee
Contact Us
  • Customer Service
    USA: 1-800-561-0013
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  • Spot Quote
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  • Sales
    170 Van Kirk Drive
    Brampton, ON   L7A 1K9
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  • Transborder
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  • Head Office
    398 Main Street
    Hartland, NB   E7P 1C6
  • Broker Recruiting
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  • Day & Ross truck
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